Case Study: Impact Housing achieves greater visibility and ownership with Smartsheet

Impact Housing bridged the gap between verticals, building visibility and ownership

Impact Housing, a Southern California real estate developer focused on affordable unsubsidized housing, needed a better way to connect its seven business units and create a holistic view of projects across architecture, construction, manufacturing, and finance. Before Smartsheet, the team struggled with visibility, cross-functional coordination, and ownership across departments.

Using Smartsheet, Impact Housing centralized project work with tools like Control Center, DataMesh, Data Shuttle, Dynamic View, and the Smartsheet mobile app. The result was stronger collaboration, real-time reporting, and more independent teams; executives now use KPI dashboards for a clearer view of performance, and the company reported dramatically improved employee turnover after focusing on onboarding and retention.

Impact Housing

Michelle Choate

Senior Manager of Operations