Case Study: HR Spectacles enhances efficiency and customer satisfaction with Smartsheet

HR Spectacles embraces Smartsheet, enhancing efficiency and customer satisfaction

HR Spectacles, a Philippines-based HR services firm, needed a more centralized and efficient way to manage workflows such as payroll, onboarding, employee databases, and performance evaluations. After adopting Smartsheet, the company moved away from disconnected spreadsheet tools and began using the platform to bring data and processes together.

Smartsheet helped HR Spectacles automate notifications, digitize client HR processes, and build dashboards and reports with a dedicated four-person team. The results included more than 95% reduction in manual administrative tasks, 54% faster employee onboarding, and a faster 360-degree evaluation process that now takes about half the original time, contributing to better business continuity and higher customer satisfaction.

HR Spectacles

Chris Matsumoto

Chief Executive Officer