Case Study: Tableau achieves rapid business agility and saves 10–20 hours per week with Smartsheet

How Tableau Quickly Meets Business Needs

Tableau, a company that creates data visualization products, faced a challenge: its workflow and ticketing systems were time-consuming to build and slow to change, while the business itself moves quickly and needs processes that can be adjusted and scaled on short notice. Lindbergh Matillano, a senior manager at Tableau with over 20 years’ experience, sought a faster way to prototype and manage processes without relying on email and spreadsheets.

Tableau adopted Smartsheet to quickly prototype forms and workflows, test processes, and fill gaps until more robust, specialized applications were required. The tool cut manual effort—Matillano reports saving 10–20 hours a week—reduced frustration, sped deployments, and made transitions to new systems smoother, driving growing adoption across IT and services.

Tableau

Lindbergh Matillano

Senior Business Manager, Technical Operations