Case Study: Feizy achieves streamlined operations, transparency, and $30,000–$40,000 annual savings with Smartsheet

How Feizy runs its traditional rug business on Smartsheet

Feizy, a North American rug retailer founded in 1973 that sells original and custom hand‑knotted rugs to designers, stores, and big‑box retailers, faced slow, paper‑and‑email driven processes and an aging ERP. Custom orders, returns, inventory and shipment tracking were buried in message threads or spreadsheets, creating delays, low visibility and a two‑week returns backlog.

By rolling out Smartsheet across departments—using forms, automation, dashboards and Dynamic View—Feizy standardized workflows, alerted the warehouse automatically, attached documentation to orders, and consolidated teams for better collaboration. The company cut one returns headcount (saving $30–40K/year), shortened turnaround times, increased transparency and accountability, and fostered broad employee adoption through a power‑user group.

Feizy

Tom Finch

Operations and Special Projects Manager