Case Study: Miller & Long achieves faster data gathering and streamlined operations with Smartsheet

How digital transformation helped Miller & Long gather key data faster

Miller & Long is a large, family‑run concrete construction firm that needed to modernize after decades of paper‑based processes and a patchwork of siloed databases. Jobsite timekeepers recorded daily materials, labor and deliveries on multi‑copy paper forms and paper tickets that often arrived days late, forcing manual data entry, back‑of‑the‑envelope calculations, and slow, error‑prone reporting that limited visibility into field operations and expenses.

By building digital forms and workflows in Smartsheet, Miller & Long replaced the paper daily and delivery tickets with mobile‑friendly sheets, automated calculations, and quick uploads to a central system. Using premium tools like Data Uploader to import CSV toll and phone data, the company cut reconciliation time from days to minutes, improved oversight of costs and processes, boosted security and privacy, and created momentum for further automation and broader adoption across teams.

Miller & Long

Raylene Dufresne

Director of IT