Case Study: Impact Networking achieves unified operations and 30% project efficiency gains with Smartsheet

How a digital service provider transforms its digital processes

Impact Networking, a North American digital services provider that evolved from a copier dealer into a full‑service business solutions firm, was growing quickly but struggling with fragmented processes and information silos. The company lacked a single, measurable view of projects and dependencies across its diverse offerings—managed IT, print services, software, marketing and ERP—which made resource planning, pricing and a consistent customer experience difficult.

By rolling out Smartsheet enterprise‑wide, integrating it with a custom ticketing system, and using templates, Control Center and dashboards, Impact automated project intake, setup and tracking and eliminated duplicate manual entry. The changes delivered real‑time visibility for teams and customers, faster onboarding across divisions, more accurate resource planning and pricing, and an anticipated 30% gain in project efficiency that frees time for customer engagement and strategic work.

Impact Networking

Alex Park

Director of Service Delivery