Case Study: Herotel achieves 50% better deadline performance with Smartsheet

Herotel works on a companywide collaboration project facilitated by Smartsheet

Herotel, a South African telecommunications company that unified 33 acquired ISPs, needed a way to align different standards, systems, and workflows into one cohesive process. Working with Smartsheet, the company sought a central platform to replace scattered email threads, spreadsheets, and manual tracking while supporting companywide collaboration and standardization.

Smartsheet provided Herotel with a single source of truth for project management, forms, and shared workspaces, helping teams track deliverables, deadlines, and monthly targets more transparently. As a result, Herotel improved deadline and target performance by 50% and reduced coordination emails by 60%, while bringing 33 entities together through common processes.

Herotel

Michelle Basson

Head of Digital Innovation