Case Study: Heroes on the Water saves reporting time and gains real-time volunteer visibility with Smartsheet

Heroes on the Water saves 1.5 days a month with Smartsheet

Heroes on the Water, a nonprofit serving veterans and first responders, faced challenges coordinating its nationwide network of chapters and over 3,000 annual volunteers. With data scattered across manual spreadsheets and emails, generating reports and tracking chapter health was slow and inefficient. They turned to Smartsheet, utilizing its Control Center and dashboard capabilities to gain real-time visibility and scale their operations.

Using Smartsheet, the team built a centralized system for managing chapters and a key performance indicator dashboard. This solution, refined with help from Smartsheet's Hack for Good initiative, provided immediate access to organization-wide trends. The results saved the Director of Volunteer Programs 1.5 days of reporting work each month, eliminated days of manual data compilation for chapter health reports, and redirected staff time toward growth and hands-on volunteer support.