Case Study: Flowserve achieves faster product delivery and better production visibility with Smartsheet

Flowserve uses Smartsheet to gain better visibility into production processes, get products to customers faster, and be more proactive

Flowserve, a global manufacturer of pumps, valves, and seals with more than 15,000 employees across 300+ locations, faced fragmented, manual processes—paper notes, emails, and spreadsheets—that hindered collaboration, visibility, and timely delivery as teams became more distributed and product designs grew increasingly complex.

By expanding Smartsheet across its control valve and pump aftermarket teams, Flowserve built a centralized master sheet with department dashboards, 50+ automated workflows, mobile data capture, and virtual assembly tracking. The solution cut repair-report cycle time by 50 days, improved on-time delivery by 8%, uncovered roughly $80,000 in savings from tracked errors, and gave the company the visibility needed to proactively address bottlenecks and scale the platform across the organization.

Flowserve

Matt Wagner

Project Engineer