Case Study: Flowserve improves production visibility and cuts repair report cycle time with Smartsheet

Flowserve cuts repair report cycle time by 50 days with Smartsheet

Flowserve, a manufacturer of fluid motion control products, faced challenges in digitizing its complex manufacturing and repair processes. The company relied on manual methods like paper notes, spreadsheets, and emails, leading to inefficient collaboration, inaccurate data, and poor visibility, especially with an increase in remote work. To address this, Flowserve implemented the Smartsheet platform to automate workflows and improve project management.

Using Smartsheet, Flowserve created an integrated order handoff system and dashboards to track production and pump repairs, utilizing automation and mobile data entry. The solution standardized processes and provided real-time insights. This resulted in a 50-day reduction in cycle time for repair reports, an 8% improvement in on-time delivery, and approximately $80,000 in cost savings from error tracking, making the company more proactive. Smartsheet's tools enabled better visibility and collaboration across global teams.

Flowserve