Case Study: Fiji Airways achieves greater operational efficiency with Smartsheet

Fiji Airways peaks efficiency, continuing its decade-long Smartsheet journey

Fiji Airways needed to replace slow, paper-based processes across its global operations, especially during COVID when teams had to manage refunds, invoices, and flight-related reporting remotely. The airline had already used Smartsheet for project management in IT for over a decade, and expanded its use to standardize workflows and improve coordination across 15 departments, while also adding Brandfolder for marketing asset management.

Smartsheet helped Fiji Airways automate refund approvals, digitize invoice processing, and streamline voyage reports through forms, dashboards, and reports. The results were substantial: voyage report circulation time dropped from 3–5 days to just a few hours, invoice approvals scaled across nearly 15 departments, and marketing content delivery became faster and more controlled with Brandfolder.

Fiji Airways

Monisha Lata

Senior Manager, Business Systems