Case Study: Maritz achieves greater efficiency and competitive advantage with Smartsheet

Event design company Maritz uses Smartsheet for competitive advantage in serving clients

Maritz, a leader in meeting and events management, incentives and customer loyalty, faced major disruption when the pandemic demanded far greater efficiency from its teams. The company had relied on email, file shares and a patchwork of third‑party tools, which made client information hard to find, share and retain across projects and hindered planning and service delivery.

Maritz adopted Smartsheet to centralize collaboration and project management—using intake forms, client workspaces, a Control Center timeline, 40 event templates and dashboards—to replace scattered documentation and email. The result: project teams prepare assets and engage clients in about half the time, new employees onboard three to four months faster, staffing and budgeting are more predictable, and the platform has become a promoted competitive advantage that helps win business and encourages client adoption.

Maritz

Aida Campbell

Strategic Account Senior Director