Case Study: QAD achieves streamlined IT, finance, and marketing operations with Smartsheet

Enabling Strategic Decision Making

QAD, a large North American technology company, needed better visibility into team activities and a single, easy-to-use system for managing projects across departments and sizes. Leadership wanted a cloud-based solution that non–project managers could adopt, that would integrate with existing IT architecture, and that could support use cases from IT and portfolio management to routine task tracking.

By adopting Smartsheet, QAD centralized project work and dashboards, enabling real-time visibility and integration with other systems. The change eliminated MS Project for all but a few power users—saving an estimated $40,000–$50,000 in licensing—while streamlining IT (app dev lifecycle, system upgrades, global rollouts), improving finance task tracking with templates and regulatory visibility, replacing email-based marketing workflows with automated alerts and a single repository, and increasing transparency on customer implementation projects through shared plans and automated notifications.

QAD

Karsten Kleinpeter

Director of IT Business Operations