Case Study: EmberPoint achieves faster, more accurate business processes with Smartsheet

EmberPoint automates 70% of process steps with Smartsheet

EmberPoint, a mid-market technology company and Japan's largest provider of the MailPublisher email delivery platform, faced inefficient and error-prone manual processes. Their customer-facing operations, like subscription applications and quotes managed in Excel and Google Sheets, required manual data entry and relied on printed, stamped forms, slowing down operations and risking errors. To address this, they expanded their existing use of Smartsheet beyond project management to automate these core business processes.

Using Smartsheet, EmberPoint created streamlined online forms with automated approval workflows and integrated with DocuSign for electronic signatures. This solution automated 70% of their process steps, saving over eight hours per month and eliminating manual transcription. Smartsheet provided a flexible, integrated platform that centralized data, improved visibility, and significantly shortened turnaround times while increasing data quality for EmberPoint.