Case Study: Electromek Diagnostic Systems achieves 4,000+ hours saved and better project visibility with Smartsheet

Electromek increases project visibility, improves customer communication, and saves thousands of hours annually with Smartsheet

Electromek Diagnostic Systems, a small healthcare imaging and IT services provider in Troy, Illinois, supports hospitals, clinics and specialty facilities. The company struggled with decentralized processes—spreadsheets, scattered emails and siloed files—for project schedules, service engineering assignments and quality-management documents, making it hard to find project details, coordinate teams, and meet ISO requirements.

By adopting Smartsheet (with Microsoft Teams integration), Electromek centralized projects, forms, automations and dashboards to streamline scheduling, IT requests and customer-facing plans. The change cut new-project setup from about 30 hours to 30 minutes, enabled 146 new projects in 2022 (saving more than 4,000 hours annually), improved real-time visibility and customer communication, and freed staff to focus on quality-management tasks.

Electromek Diagnostic Systems

Rebekah Schreader

Head of Quality Management and Senior IT Project Manager