Case Study: Dick’s Drive‑In Restaurants achieves streamlined expansion and optimized staffing with Smartsheet

Dick’s Drive-In Restaurants streamlines expansion, supports new initiatives, and optimizes staffing with Smartsheet

Dick’s Drive‑In Restaurants, a nearly 70‑year‑old Seattle fast‑food chain with nine locations, was expanding across the Greater Seattle area and needed better ways to manage new store openings, sales reporting, food checks, staffing and customer initiatives. Relying on manual processes and scattered spreadsheets left leadership with limited visibility, error‑prone data, and inefficient project and hiring workflows as the business grew.

By adopting Smartsheet, Dick’s centralized project and store‑level data into dashboards, automated hiring and communication workflows, and coordinated maintenance, construction and large‑order processes. The result: faster, on‑demand reporting and shared visibility across teams, reduced manual work, improved staffing and marketing responses to underperforming locations, and more streamlined store openings and operational decision‑making.

Dick’s Drive-In Restaurants

Chelsea Young

Project Manager