Case Study: Dick’s Drive-In Restaurants streamlines expansion and staffing with Smartsheet

Dick’s Drive-In Restaurants centralizes 9 locations with Smartsheet

Dick’s Drive-In Restaurants, a Seattle-based fast-food chain, was experiencing growing pains as it expanded. Relying on manual processes and spreadsheets for project management, sales tracking, and hiring led to communication errors, inefficiencies, and a lack of visibility for leadership. They needed a streamlined system to support new store openings, manage initiatives, and optimize staffing. This challenge led them to adopt the Smartsheet platform for project management, dashboards, and workflow automation.

By implementing Smartsheet, the vendor provided a centralized system for managing projects, sales data, and key processes. Dick’s now uses Smartsheet dashboards to track sales trends and store performance, automates its hiring and applicant communication, and manages new store construction. As a result, the company makes faster, data-driven business decisions, has streamlined project management saving hours daily, and optimizes staffing based on real-time needs. Dick's Drive-In plans to continue expanding its use of Smartsheet for future business initiatives.

Dick’s Drive-In Restaurants