Case Study: Dexterra Group achieves faster, more cost-effective facilities management with Smartsheet Modern PPM

Dexterra unlocks value, drives process innovation with Smartsheet Modern PPM

Dexterra is a large North American infrastructure support services provider managing an integrated facilities contract for a government client. The team struggled with decentralized apps and siloed information that made it hard to access real-time data, meet SLAs, anticipate needs, and efficiently onboard staff or track KPIs.

By rolling out Smartsheet Modern PPM across facilities—including onboarding, fire services, soft services, HR, and finance—and using dashboards, portals, Dynamic View, automated workflows, and Teams integration, Dexterra centralized data and automated manual processes. Results included a 75% reduction in onboarding admin time, a 96% cut in preventive-maintenance costs (~$80K), travel costs down 80%, contractor costs reduced up to 46%, productivity up 200%, and on-time resolution improving from 66% to 93%, driving higher client satisfaction.

Dexterra Group

Jorge Pilicita

Operations Manager