Case Study: Dexterra achieves faster, lower-cost operations with Smartsheet

Dexterra cuts preventive maintenance costs 96% with Smartsheet

Dexterra, a large infrastructure support services provider, faced challenges managing its diverse and decentralized operations for a major government facilities contract. Information was difficult to access in real-time, hindering efficient decision-making and client service. To address this, they turned to the Smartsheet platform, specifically Smartsheet Modern Project and Portfolio Management (PPM).

Using Smartsheet, Dexterra centralized data into accessible portals and dashboards, implemented automated workflows, and utilized Dynamic View for role-based data access. This solution delivered significant results: a 96% reduction ($80,000 saved) in preventive maintenance costs, an increase in on-time issue resolution from 66% to 93%, and drastic cuts in travel and contracting expenses. Smartsheet enabled better, faster decision-making and enhanced service delivery for their client.

Dexterra