Case Study: Delivery Hero achieves improved visibility and major time savings with Smartsheet

Delivery Hero uses Smartsheet to enhance visibility and organisational efficiency

Delivery Hero, a global enterprise with 10,000+ employees, faced fragmented project management tools, overly manual processes, limited visibility into project status, and slow, inconsistent reporting to senior stakeholders — problems that hampered efficiency and made stakeholder reporting time-consuming and error-prone.

To address this, Delivery Hero scaled Smartsheet across the organisation with support from Smartsheet partner AMX, standardising workflows, consolidating reporting, building automated dashboards and integrating with tools like Slack. The rollout delivered measurable efficiencies — teams saved about four hours per week on reporting, C‑suite roadmap reporting saw a 25% weekly time saving, GRC collaboration saved ~35% monthly, and office management tasks became ~25% faster — while also enabling payroll centralisation, cultural initiatives and ongoing global training.

Delivery Hero

Tomasz Kowalski

Senior Project Manager