Case Study: DECO Windshield Repair achieves streamlined, paperless seasonal onboarding with Smartsheet

DECO Streamlines Seasonal Onboarding With Smartsheet

DECO Windshield Repair, a seasonal Canadian service company with 140 locations and roughly 200 field staff, faced a major annual hiring surge each spring and relied on paper-based applications, payroll forms, and training materials. Harsh winters force the business to compress recruiting, onboarding, and offboarding into a short window, creating inefficiencies and administrative bottlenecks across its regional teams.

DECO replaced paper workflows with a Smartsheet-based system integrated with Wufoo and Zapier to automate applications, filtering, onboarding, payroll capture, training drip emails, Slack account provisioning, and offboarding. The solution streamlined hiring and training, sped up administrative tasks, reduced paper use to almost zero, improved payroll and sales data handoffs, and made seasonal scaling far more efficient across the organization.

DECO Windshield Repair

Connor Chau

Business Systems Manager