Case Study: Crown Furniture achieves faster order fulfillment and saves hundreds of hours with Smartsheet

Crown Furniture automates workflows to cut time and effort out of custom furniture manufacturing

Crown Furniture, a Western Sydney–based custom furniture manufacturer serving health, education, and hospitality sectors, struggled with fragmented project management: an ERP handled transactions but didn’t provide real-time visibility, and teams relied on emails, spreadsheets, and manual updates that slowed communication and order tracking across its ~100-person organization.

By standardizing projects in Smartsheet—using interlinked sheets, supplier-specific forms, automated alerts, dashboards, and Teams integration—Crown automated workflows so task completions trigger the next steps and stakeholders get up-to-date views on status. The change cut routine reporting from 30–60 minutes to about five minutes, delivered dozens of similar automations that save hundreds of hours monthly, and improved order fulfillment, scheduling, and customer communication.

Crown Furniture

Lachlan Stead

Systems Administrator