Case Study: Creative Retail Packaging achieves streamlined operations and 1 hour/day time savings with Smartsheet

Creative Retail Packaging (CRP) Ships 2.9 Million Cases and 634 Work Orders With Smartsheet

Creative Retail Packaging (CRP) is a small North American packaging firm that designs and ships nearly 2.9 million retail cases a year for brands like Sur La Table, West Elm, and Tesla. Rapid growth exposed gaps: account managers used different tracking systems, project details were buried in email and servers, data sharing was inconsistent, and employee onboarding lacked a single, version-controlled source.

CRP implemented Smartsheet templates, shared and linked worksheets, and a dedicated onboarding workspace to centralize project requirements, timesheets, estimates, and POs. The change created one source of truth, automated estimate alerts, and streamlined onboarding—saving about an hour per person each day and cutting operations tasks from 2–3 hours to 10–15 minutes while improving project quality and client service.

Creative Retail Packaging

Kristen Johnston

Design & Marketing Manager