Case Study: Columbia Basin Health Association improves workflow efficiency and saves time with Smartsheet

Columbia Basin Health Association improves workflow efficiency to better serve patients

Columbia Basin Health Association, a three-clinic healthcare provider serving more than 40,000 patients in central Washington, needed a better way to coordinate work, manage employee health records, and handle compliance tasks. Before using Smartsheet, teams relied on manual tools like Excel, Visio, and Outlook, which made workflows slow and cross-department collaboration difficult.

Using Smartsheet, Columbia Basin Health Association automated HR, onboarding, reporting, and audit workflows, while gaining better visibility through dashboards and mobile access. Smartsheet helped the HR team save 10 to 20 hours per month, reduced supervisor scorecard updates from a week to three or four hours, and enabled daily monitoring of 450 employees’ vaccine status, improving both efficiency and compliance.

Columbia Basin Health Association

Rebecca Wolfs

Director of Training, Development and Compliance