Case Study: City of Southlake speeds emergency response and boosts municipal planning transparency with Smartsheet

City of Southlake cuts emergency response times and makes municipal planning more transparent with Smartsheet

The City of Southlake, Texas—a municipal government serving roughly 37,000 residents—needed faster, more reliable emergency response monitoring and clearer public visibility into city projects. Teams were hampered by manual emails, spreadsheets and slow IT-dependent updates, making it difficult to meet strict dispatch, turnout and travel-time benchmarks and to provide transparent status reporting for capital and community initiatives.

By adopting Smartsheet for real-time dashboards, automated data capture and integrated workflows, Southlake centralized planning and service management, instantly flagging response delays and enabling rapid corrective action. The city cut administrative lag (for example, reducing certain SQL updates from days to under a minute), improved oversight of emergency response times, increased public project transparency, and expanded cross-department collaboration with 100+ licensed users—freeing staff to focus on higher‑value work.

City of Southlake

Kurt Hall

Deputy Fire Chief