Case Study: City of Southlake cuts emergency response times and improves municipal transparency with Smartsheet

City of Southlake cuts emergency response delays and speeds 5-day updates to under a minute with Smartsheet

The City of Southlake, a municipal government in Texas, faced challenges in providing efficient services due to fragmented data and manual processes. Their primary goals were to improve emergency response times and increase transparency in civic projects. To address this, the city turned to Smartsheet to replace their disconnected spreadsheets and email trails with a centralized platform for collaboration and data management.

By implementing Smartsheet, the City of Southlake automated its emergency dispatch tracking, enabling real-time monitoring and immediate flagging of delays. This allowed for quicker problem-solving and strategic improvements. The platform also provided public visibility into project statuses for community members. The measurable impacts include drastically reduced administrative process times, from five days to under a minute for some tasks, and the continuous improvement of critical emergency response benchmarks. Smartsheet enabled the city to work more efficiently and collaboratively across all departments.

City of Southlake