Case Study: City of Minneapolis cuts permit processing time in half with Smartsheet

City of Minneapolis cuts permit processing time by 50% with Smartsheet

The City of Minneapolis faced inefficient, manual processes for managing hundreds of outdoor event and food vendor permits annually. Their challenge involved time-consuming data entry, paper-based applications, and difficulty tracking payments and details, which created significant administrative burdens. To address this, the city turned to Smartsheet to automate and streamline these permitting workflows.

By implementing Smartsheet, specifically using its forms, Document Builder, Automations, and Calendar App, the vendor provided a centralized solution that automated the entire permit application and generation process. This resulted in a 50% reduction in administrative time spent on reviewing and approving applications, allowing a small team to process approximately 1,200 permits per year electronically. Smartsheet also helped the city achieve compliance with digital accessibility legislation and manage over $150 million in contracts more effectively.

City of Minneapolis