Case Study: Boomi increases productivity and scales growth with Smartsheet

Boomi boosts productivity by 70% with Smartsheet

The customer, Boomi, a Dell Technologies integration platform business, faced challenges scaling its internal project and process management to support explosive growth from hundreds to over 13,000 customers. Their fragmented systems and manual processes limited visibility and efficiency. To address this, Boomi turned to the vendor Smartsheet and its platform capabilities for workflow automation and data integration.

Using Smartsheet, Boomi automated key business processes like procurement and support, integrated data from disparate systems, and created real-time dashboards for company-wide visibility. The solution was noted for its ease of adoption and powerful cross-functional workflows. The vendor Smartsheet helped drive significant results, including a 70% productivity improvement in aspects of their support organization and 50% efficiency gains through enhanced transparency and automated workflows.

Boomi