Case Study: Balt Group streamlines internal approvals and IT support with Smartsheet

Balt Group approves 45% of purchase requisitions in a day with Smartsheet

Balt Group, a global medical equipment manufacturer, faced challenges with slow, inflexible internal systems that hindered cross-functional collaboration and process consistency. Their existing ERP was difficult to modify, and teams relied on scattered spreadsheets and email. To support growth, the IT team needed a more agile way to build and deploy solutions, turning to the Smartsheet platform.

Using Smartsheet’s low-code platform and WorkApps, Balt built automated solutions including a global purchase requisition system and an IT ticketing app. This streamlined approvals and improved collaboration. With Smartsheet, Balt now approves 45% of purchase requisitions within one business day and nearly 100% within five days, accelerating business operations and product delivery.