Case Study: Ballad Health achieves centralized project management across 20 hospitals and saves 3,000 hours annually with Smartsheet Modern PPM

Ballad Health EPMO Uses Smartsheet Modern PPM to Integrate 20 Hospitals

Ballad Health, a regional healthcare system operating 20 hospitals across four states, struggled with fragmented project management across 29 rural counties. Its EPMO relied on email, spreadsheets and disparate tools, creating bottlenecks, manual reporting that consumed significant staff time, and limited visibility and collaboration across facilities.

By adopting Smartsheet Modern PPM, Ballad centralized project tracking, automated workflows and created executive dashboards (using Dynamic View and Data Shuttle) to surface real‑time data. The EPMO now manages 150+ projects, saves over 60 administrative hours per week (~3,000 hours annually), increased project manager capacity by about 30%, and realized more than $30M in ROI—boosting transparency, resource planning and time for strategic, population‑health initiatives.

Ballad Health

Isaac Mitchell

Vice President of Project Management and Operational Excellence