Case Study: American Electric Power speeds problem-solving and drives cost savings with Smartsheet

American Electric Power saves $40,000 in 2 months with Smartsheet

American Electric Power (AEP), a major investor-owned utility, faced challenges in operational efficiency and innovation due to slow, traditional IT development cycles. To drive cost savings and meet regulatory and safety obligations, AEP needed a way to quickly test and deploy solutions. They turned to the Smartsheet platform as a flexible, low-code/no-code tool to consolidate processes and speed up problem-solving.

Using Smartsheet products including WorkApps, Control Center, and mobile apps, AEP implemented several solutions. A key application automated damage claim reporting, which in a pilot saved $40,000 over two months and projects to $4.8 million annually across all districts. Smartsheet also enabled real-time dashboards for project management and mobile data capture for field crews, significantly improving decision speed, communication, and operational visibility across the enterprise.

American Electric Power