Case Study: Albany State University achieves streamlined IT project management and 60% faster device approvals with Smartsheet

Albany State University Streamlines IT Project Management with Smartsheet, Driving Operational Efficiency and Enabling a Better Student Experience

Albany State University, a public HBCU in Georgia serving more than 6,500 students, tasked its IT Project Management Office with overseeing critical technology initiatives from software integrations to electronic device purchasing. The team struggled with manual, paper-based EDP approvals and fragmented project tracking across multiple tools, which made approvals slow, accountability limited, and visibility into project status difficult.

Since adopting Smartsheet in 2018, the PMO consolidated project tracking and automated workflows, managing roughly 138 projects and 15–20 major initiatives annually from a single platform. The change cut EDP approval times by over 60% (from about 30 days to 8–10 days), improved on-time, on-budget delivery, increased productivity and collaboration across campus, and freed staff to focus on strategic work that benefits students and faculty.

Albany State University

Malinda Barron

IT Project Management Analyst II, Project Management Office for Information Technology Services