Case Study: A.G. Coombs achieves streamlined workflows and pandemic safety compliance with Smartsheet

A.G. Coombs streamlines work processes and complies with pandemic safety protocols using Smartsheet

A.G. Coombs, a leading Australian building services specialist, needed to digitise paper-based workflows, meet strict COVID-19 safety and contact-tracing requirements, and maintain effective collaboration across dispersed teams and external partners during the pandemic.

By adopting Smartsheet, the company built roughly 50 COVID-related solutions—daily health surveys, site staff mapping, cleaning checklists—plus dashboards and automated reminders that could be deployed quickly (the daily survey was built in about an hour). The platform streamlined processes, improved compliance and contact tracing, delivered measurable time savings and ROI, and enabled nearly 100 licensed users to share information with over 1,000 external collaborators, creating a scalable foundation for future digital standards and asset-management projects.

A.G. Coombs

Gavin Cheetham

Group Building Information Modelling