Case Study: Connecticut Children’s achieves faster, more visible healthcare workflows with Smartsheet

A dose of automation Connecticut Children’s streamlines pediatric healthcare processes

Connecticut Children’s, an independent pediatric hospital, needed a better way to manage complex, email-based workflows for invoice routing, grant reporting, and other paper-heavy processes across multiple community programs. Using Smartsheet, the team sought to improve visibility, accountability, and speed while handling millions of dollars in funding and numerous partner approvals.

Smartsheet implemented automated forms, routing workflows, dashboards, and integrations such as DocuSign to streamline invoice collection, approvals, and reporting. The result was major time savings and stronger tracking: invoice lookup dropped from up to 30 minutes to just seconds, paper-based applications became digital, and the organization gained a reliable source of truth for status and approvals, reducing manual follow-up across hundreds of monthly reports.

Connecticut Children’s

Lauren Dominique

Executive Associate to the EVP, Office for Community Child Health