Case Study: B&CE speeds up AML checks and claim payments with SmartSearch

B&CE came to SmartSearch to improve their customer journey and speed up claim payments

B&CE worked with SmartSearch to improve the customer journey and speed up claim payments. Before SmartSearch, B&CE’s AML checks were time-consuming and inefficient, so they needed a quicker and more efficient way to complete compliance checks.

SmartSearch provided an integrated AML compliance platform that B&CE use within their systems to verify individuals quickly, along with a web browser option for manual checks. With SmartSearch, B&CE report little or no downtime, strong communication, regular updates, credit alerts, and monthly usage reports, helping them better support their specific needs.

B&CE

Rita Hens

Customer Services Manager