Case Study: Xendurance grows subscriptions and improves AOV with Smartrr

Xendurance boosts subscriptions 15% with Smartrr

Xendurance, a health and wellness brand, faced challenges with its subscription program after originally launching on Recharge. Issues included problems with different pricing structures and a lack of initiative from their previous vendor to improve upon these losses. Seeking a platform that prioritized customer experience, they migrated their over 10,000 members to Smartrr's subscription management service.

By implementing Smartrr, Xendurance gained advanced analytics to track subscriber trends and utilized features like Retention Actions to review feedback and course-correct offerings. The solution included using Smartrr's Klaviyo integration for personalized customer communication flows. As a result, Xendurance saw a 13% increase in average order value and a 15% growth in subscriptions within 90 days of using Smartrr.

Xendurance