Case Study: Peaches.LA reduces subscriber churn and support tickets with Smartrr

Peaches.LA reduces support tickets and keeps 80% of orders from repeat subscribers with Smartrr

Peaches.LA, a direct-to-consumer brand delivering farm-fresh stone fruit, faced significant challenges managing subscriptions after rapid growth. Their previous platforms created friction with stockouts and loyalty points, leading to customer dissatisfaction and a high volume of support tickets. This prompted them to seek a new solution from vendor Smartrr.

Smartrr implemented its subscription management platform to directly address these pain points. The solution featured auto-pause for out-of-stock items, integrated loyalty rewards, and a self-serve customer portal. This resulted in a dramatic reduction of support tickets and eliminated subscriber loss during stockouts. The migration to Smartrr was notably easier than past platform changes, ultimately creating a more seamless and loyal subscriber base for Peaches.LA.

Peaches.LA