Case Study: Healthwave achieves faster, more traceable pharmacy delivery with SmartRoutes

How we implemented a system to keep a record of deliveries for digital pharmacy, Healthwave

Healthwave, a digital pharmacy based in Dublin, faced significant challenges with its home delivery prescription service. Their process was entirely paper-based, relying on printed spreadsheets for route navigation and proof of delivery, which was inefficient and difficult to manage. They also lacked any route optimization, forcing drivers to use Google Maps, which wasted valuable time. They turned to SmartRoutes for a delivery management solution to digitize their operations and gain efficiency.

SmartRoutes implemented its route planning and optimization software, a fleet tracking portal, and a driver app with electronic proof of delivery capture. This provided Healthwave with automated, optimized routes, real-time delivery oversight for customer service, and a searchable digital database for all delivery records. The solution saved the team a substantial amount of time across their entire delivery process, from planning to resolving customer queries, and resulted in a more efficient and compliant service. SmartRoutes provided the traceability and operational control the pharmacy needed.

Healthwave

Shane O’Sullivan

Chief Executive Officer