Case Study: Outdoor Living improves delivery efficiency with SmartRoutes

How we helped Outdoor Living improve their whole delivery process from route planning, optimizing, customer notifications and more

Outdoor Living, an Irish family-run outdoor furniture retailer, faced significant challenges in its nationwide delivery operations. Relying on Google Maps for route planning was a time-consuming and inefficient process that limited stops per route and led to drivers frequently overlapping in the same areas, reducing profitability. The company needed a more efficient system that could integrate with their SAP order management software. They turned to the vendor SmartRoutes for a comprehensive delivery management solution.

SmartRoutes implemented its route planning and optimization software, which integrated directly with Outdoor Living's SAP system. This solution automated route planning, provided live driver tracking, sent automated customer notifications, and captured electronic proof of delivery. The results for the customer were substantial, including a 60% reduction in time spent planning routes and an increase in the number of daily deliveries. This provided greater oversight, improved customer service, and made the entire delivery process more efficient and predictable.

Outdoor Living

Brett Lombard

Logistics Manager