Case Study: Castle Davitt Furniture boosts delivery capacity and customer communication with SmartRoutes

How we helped improve Castle Davitt Furniture’s communication with their customers and increased the capacity per driver

Castle Davitt Furniture, an Irish furniture retailer, faced significant challenges with inefficient manual delivery route planning using Google Maps, which limited them to 10 stops per route and wasted time and fuel. They also spent excessive hours manually notifying customers about their orders, leading to numerous daily customer calls for updates. To address these issues, they turned to SmartRoutes for its route planning software.

SmartRoutes implemented its route planning and optimization software, which automated and optimized delivery routes, eliminating the 10-stop limit and reducing unnecessary travel. The platform integrated with the company's Gizmo EPOS system for automatic order uploads and provided bulk notification features with live tracking links. This solution allowed Castle Davitt Furniture to increase its daily deliveries from 10 to 14 using the same amount of fuel, while customer calls for updates were completely eliminated, saving the office staff a substantial amount of time.

Castle Davitt Furniture

Sarah Loftus

Castle Davitt Furniture