Case Study: Trammell Crow Company boosts NOI and resident satisfaction with SmartRent Work Management

Trammell Crow Company Raises Revenues and Resident Satisfaction

Trammell Crow Company, a global real estate developer with a large multifamily portfolio, needed a better way to modernize resident communication and handle service requests, especially for urgent situations. The company wanted to move beyond paper notices and email and give residents a faster, smartphone-friendly way to receive updates, submit maintenance requests, and make payments. SmartRent’s Work Management platform was the solution used to support these goals.

SmartRent deployed Work Management across Trammell Crow Company’s portfolio, enabling easier resident communication, maintenance workflow management, preventive maintenance, inspections, and real-time emergency updates. The results included an 8.5% increase in resident satisfaction, a $71,832 average NOI improvement, and a $1.4M asset value gain at pilot properties, along with better maintenance responsiveness and reduced expenses.

Trammell Crow Company

Deborah Gaffney

VP of Asset Management