Case Study: Merion Residential achieves faster work order turnaround with SmartRent

Merion Residential‘s faster work turnaround

Merion Residential, a multifamily operator with more than 10,000 units, needed a faster, more efficient way to handle resident service requests and maintenance work orders. Before partnering with SmartRent, its existing software tools weren’t supporting the speed of data exchange and real-time notifications its growing teams needed, so the company looked for a mobile-first workflow solution. SmartRent’s Work Management and Answer Automation products were used to streamline operations.

SmartRent implemented a single-app workflow platform that made it easy for maintenance teams to track, assign, and complete tasks from mobile devices, while also improving resident communication through automated call handling and routing. The results were strong: Merion Residential increased task completion speed to 95% completed within 12 hours, reduced weekly open tasks from an average of 92 to zero, and improved resident satisfaction and retention through faster, more transparent service.

Merion Residential

Ron Jarvis

VP of Maintenance and Capital Improvements