Case Study: Capital Square Living streamlines portfolio growth with SmartRent

Capital Square Living Positions Itself for Managed Portfolio Growth

Capital Square Living, a multifamily property management company, faced the challenge of maintaining its boutique-level, personalized service for residents while rapidly transitioning 14,000 units to in-house management. They needed a technology solution that would ensure data integrity, improve operational efficiency, and support their growth without sacrificing the quality of their resident experience. They selected SmartRent's Work Management and Answer Automation products to meet this need.

The solution from SmartRent provided mobile-friendly maintenance workflows and automated call handling, which were highly praised by the company's service teams. This implementation resulted in greatly improved communication, responsiveness, and seamless after-hours service. Capital Square Living reported positive feedback from both staff and residents, citing unmatched data integrity through full PMS integration and a strong, supportive partnership with SmartRent that positions them for future portfolio growth.

Capital Square Living

Ryan Perez

Executive Vice President