Case Study: BH Management Services improves communication and efficiency with SmartRent

BH Management Improves Communication & Efficiency

BH Management Services, LLC, a multifamily real estate owner and operator, needed a better way to connect service teams, leasing teams, and residents. Communication gaps and inaccurate maintenance intake were creating confusion, backtracking, and inefficiencies across its 330-property portfolio. SmartRent’s Work Management solution was chosen to help improve workflow and resident communication.

SmartRent’s Work Management was implemented across BH Management’s portfolio to streamline service requests, inspections, preventive maintenance, and resident updates. The results included a 30% reduction in maintenance task close times, technicians completing three or more tasks per day on average, and a resident bulletin view rate of 94%+ during COVID-related SMS communications. SmartRent also helped BH Management improve efficiency, reduce duplicated effort, and strengthen customer service and reputation management.

BH Management Services, LLC

Robbie Parker

Director of Facilities