Case Study: Expeditors improves candidate experience and hiring efficiency with SmartRecruiters

Expeditors streamlines 27,000 applications for 900 jobs with SmartRecruiters

Expeditors, a Seattle-based logistics company with over 15,000 employees, faced significant hiring challenges due to its decentralized model without a dedicated HR function. Their outdated home-grown system led to poor candidate communication and a damaged employer brand. To address this, they sought a new talent acquisition suite from a vendor like SmartRecruiters that could be easily used by local managers and improve the candidate experience.

SmartRecruiters provided a configurable platform with built-in communication tools, including automated responses, which allowed Expeditors to become responsive and professional with all applicants. The solution required minimal training and only one administrator. Results included a vastly improved candidate experience and the ability to process a high volume of applications, with Expeditors predicting 27,000 applications for 900 roles in the first year. SmartRecruiters also provided valuable data that helped the company alter internal practices for greater efficiency.

Expeditors