Case Study: CityFibre boosts internal mobility and employee referrals with SmartRecruiters Employee Portal

CityFibre drives 21% of hires from employees with SmartRecruiters

CityFibre, a UK telecommunications company, needed to support internal mobility and employee referrals as it grew. They lacked a centralized system, forcing employees to find roles in Microsoft Teams and apply via email, while also struggling to track referrals. To address this, they turned to SmartRecruiters and its Employee Portal.

SmartRecruiters implemented a centralized Employee Portal with single sign-on. This solution streamlined internal applications with search and manager notifications, and created a clear online process for employee referrals. The results were significant: within three months, 21% of hires came from internal candidates and 19% from referrals, reducing recruiting costs and boosting workforce morale.

CityFibre