Case Study: Catholic Healthcare doubles hiring volume and reduces time-to-hire to 9 days with SmartRecruiters

Catholic Healthcare Doubles Hiring Volume to Care for Australia’s Growing Aged Population

Catholic Healthcare is a Sydney‑based not‑for‑profit that provides home care, residential aged care and retirement villages across 70+ sites in Australia. During the COVID‑19 border closures it faced an outdated ATS, a small recruiting team, severe labor shortages (especially of foreign care workers), rising home‑care demand, and the added challenge of convincing candidates to take on PPE‑intensive, emotionally demanding roles.

By implementing SmartRecruiters’ “REX” program, Catholic Healthcare centralized recruitment, automated workflows for 30 role types, and integrated tools like Referoo, DocuSign, Microsoft Teams and payroll, while using mobile‑friendly candidate experiences and targeted recruitment marketing. The result: 42,000 applicants processed in 2.5 years, hires grew from an average of 45 to 195 per month (doubling year‑over‑year), time‑to‑hire fell from 51 to 9 days, and six‑month new‑hire retention improved by 30%, enabling the organization to scale toward its 2,000+ annual hiring goal.

Catholic Healthcare

Christine Marriott

Recruitment Manager