Case Study: W&G Management streamlines service requests and remodeling projects with smartQ

W&G Management - Customer Case Study

W&G Management, a real estate development and property management company specializing in medical office buildings, needed a better way to manage service requests and small remodeling projects. With a decentralized team and multiple stakeholders, paper forms and spreadsheets were causing requests to fall through the cracks, so they turned to smartQ for a simple, cloud-based, scalable, and affordable solution.

Using smartQ, W&G Management centralized ticketing and workflow tracking with customizable boards, notes, attachments, and automated email notifications. The platform improved collaboration among managers, clients, and service providers, made status updates widely accessible, and helped the team review and resolve issues more efficiently; after more than five years of use, W&G Management reports good results from smartQ.

W&G Management

Nathan Philips

W&G Management