Case Study: U-Fab, Upholstery & Fabric Stores achieves 10+ hours/week time savings and eliminates lost work orders with smartQ

U-Fab, Upholstery & Fabric Stores - Customer Case Study

U-Fab, Upholstery & Fabric Stores Inc., a 17-person custom fabrication and retail business in Richmond (now expanded to three stores, a company workroom and up to four outsourced factories), struggled to track work orders and special fabric orders (75+ fabrics/week from ~20 vendors). Before smartQ, jobs were regularly misplaced, communication was dominated by phone calls, and work fell through the cracks. U-Fab selected smartQ’s workflow/Kanban and ticketing tools (queues, Workflow Designer and Ticket Form Designer) to organize orders, vendors and internal tasks.

smartQ was configured with custom queues and ticket forms, photo and attachment support, vendor access and a Kanban-style process for special orders and re-orders. The system gives real-time status visibility, lets workrooms email questions and pictures to sales staff, and centralizes customer communication. As a result U-Fab saves 10+ hours per week, jobs no longer fall through the cracks, backorders and inventory are managed faster, and the company gets this value for under $100/month—delivering a clear ROI from smartQ.

U-Fab, Upholstery & Fabric Stores

Travis Hamilton

Founder and Chief Executive Officer