Case Study: Brockit Inc. achieves streamlined workflow and saves tens of thousands with smartQ

Brockit Inc. - Customer Case Study

Brockit Inc., a five-person studio photography company in Hancock, Michigan, was losing track of inquiries, reminders, and jobs—relying on post‑its, texts, and scribbled notes—which threatened their ability to stay organized and responsive to clients. To centralize work and manage tasks, they adopted smartQ’s fully customizable, web‑based, mobile-accessible ticketing system.

Brockit now enters every inquiry as a ticket in smartQ, assigns staff, sets timelines, and runs a customized workflow (they typically track about two dozen active tasks each week), while integrating smartQ with 5pm and Slack for real‑time updates. The smartQ solution improved efficiency and transparency, kept the team on schedule, and, by the studio’s estimate, saved them “literally, tens of thousands of dollars” while boosting professional responsiveness.

Brockit Inc.

Adɐm Johnson

Lead Photog & Studio Owner